Storage policy
Owned warehouse in Ras Al Khor, Dubai means storage policy is set by us, not negotiated with a landlord. The page below covers what you can store, what inbound looks like, how long stock can sit, what we will not accept, and the inspection rights we reserve.
What you can store
Section titled “What you can store”Legal, non-perishable by default. Cold-chain available on request for ambient and chilled goods; frozen handled case by case.
- Standard categories. Fashion, beauty, electronics, supplements, packaged food, home goods, and most e-commerce categories that meet UAE import regulations.
- Cold-chain on request. Ambient and chilled supported daily. Frozen depends on volume and lane; ask before stock arrives.
- Cross-link. Restricted and prohibited categories documented in restricted items.
If your category sits in a borderline zone (regulated electronics, pharmaceuticals, cosmetics with active ingredients), confirm with your account manager before stock leaves the supplier. The clearance happens upfront in onboarding, not at the warehouse dock.
Inbound expectations
Section titled “Inbound expectations”Five expectations make the inbound flow predictable for both sides.
- Clean SKUs. Each SKU labelled with a scannable barcode (manufacturer EAN or our internal label). Bare items hold at receiving until labels arrive.
- Properly labelled cartons. Box content matches the carton label; mixed SKUs in one carton without an inner packing list slow the GRN.
- Documentation matching the cargo. Packing list, commercial invoice if importing, supplier reference. The GRN matches against what you said arrived.
- Advance notice for large inbounds. Ten or more pallets, FCL containers, or any high-touch inbound (fragile, oversized, regulated): tell us ahead so we can stage receiving capacity.
- Cargo-ready dates communicated. For freight inbounds we are arranging end to end, the cargo-ready date drives the consolidation plan at our Guangzhou facility.
The full inbound flow is documented in warehousing.
How long stock can stay
Section titled “How long stock can stay”No fixed limit. Stock can sit on our shelves for as long as your category and your business model justify. Long-term considerations are documented in storage rates; if your stock turn drops far below typical e-commerce rotation, your account manager will reach out to discuss whether the cbm rate or a custom arrangement is the better fit for slow-moving SKUs.
For seasonal categories, the typical pattern is heavier inbound a few months before peak and lighter occupancy through the off-season. Storage rates scale with what you actually occupy, so the off-season is naturally cheaper without renegotiation.
What we do not store
Section titled “What we do not store”Three categories trigger an immediate refusal at intake.
- Anything on the prohibited list. Per UAE law and our restricted items page.
- Anything on the unsupported list. Live animals, hazardous materials without proper documentation, perishables beyond our cold-chain capacity.
- Anything illegal in the UAE. Same line as the prohibited section; no exception for “we will be careful”.
We will not accept inbound for these categories as a favour. The cost of a refused customs entry, a regulatory issue, or an enforcement action is always higher than the storage revenue.
Inspection rights
Section titled “Inspection rights”We may inspect inbound shipments for compliance with this policy. Rare but reserved.
- Random inspection at receiving. Standard for any inbound where the GRN cannot match the documentation cleanly.
- Targeted inspection. Triggered when a SKU previously flagged for compliance reasons re-appears, or when a category enters the regulated grey zone.
- Customs-side inspection. Outside our control; customs at Jebel Ali or Dubai International may inspect any shipment per their own risk-targeted schedule. We facilitate access; the inspection itself is theirs.
Inspection findings that flag a compliance issue route to your account manager for resolution before the stock enters fulfilment. Most flagged issues resolve with documentation we did not have at intake; the rare hard-fail cases route through the restricted items flow.