First shipment walkthrough

Your first shipment with SamVertex follows the same pattern every later shipment will: book, send goods to the warehouse, sync orders, ship, collect cash, get paid. Here it is in detail.

The flow

1. Book your account and sign the service agreement. Send us your trade license, Emirates ID of the signatory, and a one-line description of what you sell. We send back a service agreement and a starter rate card. Most agreements are signed inside 48 hours.

2. Send us your stock. You can drop pallets at our Ras Al Khor warehouse yourself, or we collect from your supplier. If your stock is coming from China, see Sea freight and Air freight. Include a packing list and commercial invoice with every inbound shipment.

3. Inbound goods receipt (GRN). We unpack, count, and photograph your inventory on the dock. You get a Goods Received Note inside 24 hours showing what landed, what was damaged, and what is now live in our system. Discrepancies are flagged before the stock moves to the shelf.

4. Connect your storefront. Install the SamVertex Shopify app, or hook up Noon, Amazon, or a manual order feed. Once connected, every paid order flows to our team in real time. No order should ever need to be typed in by hand.

5. First pick, pack, and dispatch. When the first order drops, we pick, pack, and label it the same business day if you place it before 14:00 Dubai time. See Cut-off times for the full rules. Your branded box (or our white box) goes out to the driver bay by 18:00.

6. Delivery to the buyer. Same-day to Dubai (most areas), next-day to Sharjah, Ajman, Abu Dhabi. Two-day to RAK, Fujairah, UAQ, and remote zones. Driver takes photo and signature proof on every drop.

7. Cash collection and payout. If the order is COD, the driver collects cash, reconciles to our cashier, and the amount lands in your weekly payout cycle. Bank transfer in AED, every Tuesday.

Caution

If your stock is imported, allow extra time for customs clearance. Even pre-cleared FCL containers usually need 24 to 48 hours from arrival at Jebel Ali to be available at our warehouse.

Common first-shipment hiccups

• Missing barcodes. Every SKU needs a scannable barcode (manufacturer EAN or our internal label). Bare items get held at receiving until labels arrive.
• Mixed SKUs in one carton with no inner packing list. This slows the GRN to a crawl. One SKU per inner where possible.
• No commercial invoice on imports. Customs will hold the goods. Always include a commercial invoice, even for free samples.

Next steps

Onboarding checklist The full list of what we need from you before stock arrives.