Delivery timelines
Owned fleet across all seven Emirates means we run our own routes daily rather than handing parcels to a network and hoping for the best. Below are the typical transit times by Emirate, the special-case rules that bend the normal pattern, and the parcel size envelope that decides whether your order rides the parcel rate card or the dedicated-truck quote.
Per-Emirate SLA table
Section titled “Per-Emirate SLA table”Typical transit times for orders placed before the dispatch cut-off. See cut-off times for the cut-off detail.
| Emirate | Typical transit |
|---|---|
| Dubai (same-day zones) | Same-day |
| Dubai (outer Hatta, far Lehbab) | Next-day |
| Sharjah | Next-day |
| Ajman | Next-day |
| Abu Dhabi (city) | Next-day |
| Abu Dhabi (Al Ain and outskirts) | Next-day to 48 hours |
| Ras Al Khaimah | Next-day to 48 hours |
| Fujairah | Next-day to 48 hours |
| Umm Al Quwain | Next-day to 48 hours |
| Remote islands (Sir Bani Yas, Delma) | 3 to 5 days via sub-contracted lanes |
The wording is “typical” rather than “guaranteed”. Most orders hit the typical timeline; the contractual commitments and credit logic when an order misses sit in SLA.
Cut-off times
Section titled “Cut-off times”Same-day Dubai dispatch cut-off and the next-day-to-seven-Emirates cut-off both have specific times. Detail in cut-off times. Orders received after the cut-off roll into the next operational day.
Special cases
Section titled “Special cases”The typical timelines bend in five recurring cases.
Friday
Section titled “Friday”Friday operations run on a reduced footprint. Full coverage Saturday through Thursday for last-mile dispatch and warehouse intake; Friday handles dispatch issues and selected lanes. Buyers in Dubai may still see same-day delivery on Friday for orders that were already in dispatch; new orders placed Friday are queued for Saturday morning.
Public holidays
Section titled “Public holidays”The warehouse closes for declared UAE public holidays. The holiday schedule is published a week ahead in your SamVertex account so you can adjust expected delivery dates on your storefront. The day before and day after a public holiday usually run heavier than normal volumes.
Peak season
Section titled “Peak season”Black Friday, end-of-Ramadan, and the school holiday peak each compress timelines slightly because the network runs hot. We hold the published cut-offs through these periods, but the buffer between cut-off and dispatch shrinks. Plan around the cut-offs more strictly during peak.
Remote area definitions
Section titled “Remote area definitions”The remote-island lanes (Sir Bani Yas, Delma, parts of Liwa) run on sub-contracted carriers and add 1 to 3 days versus the mainland Emirate timeline. The remote-area surcharge in delivery rates applies to these zones.
Buyer-side reschedules
Section titled “Buyer-side reschedules”A buyer who reschedules at the tracking page (one free reschedule per order) shifts their own delivery window by their choice; the original SLA pauses while the order waits for the new window.
Parcel size and weight envelope
Section titled “Parcel size and weight envelope”Standard last-mile parcel: up to 20 kg with dimensions up to 80 x 60 x 60 cm. Multi-piece shipments are fine; we keep them together by tracking number.
Beyond the parcel ceiling, including furniture, appliances, and other heavy or oversized goods, we dispatch on a dedicated truck at a separate rate. The dedicated truck service uses heavy-fleet vehicles with a tail lift and is the cleaner choice for B2B drops and oversized retail orders. Request a quote for furniture and heavy goods delivery via request a quote.