Invoicing
One invoice per month, AED, sent to the billing email on your account. Every line ties back to a service category we delivered in the prior calendar month. No contracts, no minimums, no surprise items between cycles.
Monthly cycle
Section titled “Monthly cycle”Invoices issue in the first business week of the following month, covering the previous calendar month end to end. A March invoice issues early April, covers 1 March through 31 March activity, and is due per your payment terms.
If you start mid-month, your first invoice covers from your activation date through the end of that month, then standard monthly cycles begin from the first of the next month.
Currency: AED
Section titled “Currency: AED”Every line, every charge, every quote on every invoice is in AED. Storage in AED. Per-order fulfilment in AED. COD service fee in AED. Returns in AED. Freight from China is quoted and invoiced in AED, with any upstream USD settlement with the forwarder absorbed on our side and not surfaced to your invoice.
How invoices reach you
Section titled “How invoices reach you”Two channels, every cycle.
- Email. PDF attached to the email going to the billing address on your account. Add multiple recipients during onboarding so finance, the GM, and your accountant all receive a copy.
- Downloadable from your SamVertex account. Same PDF, same data. Useful when the email landed in someone’s spam or when you need to re-pull a prior month for accounting.
The email and the dashboard ship the invoice the same day. Choose whichever channel your team works in; both are authoritative.
Payment terms
Section titled “Payment terms”Standard net terms are set during onboarding and stay consistent once locked. Different merchants run different terms based on category, volume profile, and finance arrangements. Your terms appear on every invoice header so there is no ambiguity about when payment is due.
If your terms ever need to change (volume scales, your finance team needs a different cycle, you want to align with quarterly close) your account manager handles the transition without breaking continuity on any open invoices.
Late payments
Section titled “Late payments”We contact you directly before any operational consequence. The path:
- Invoice past due. WhatsApp + email reminder from your account manager.
- Still unresolved. Phone call from operations leadership.
- Extended overdue. Account pause path documented in account suspension.
Most overdue invoices resolve at step one. If a specific line item is the blocker, raise it through disputes so the dispute pauses that line while the rest of the invoice clears.