Shopify
Our official Shopify app is the fastest path from a new Shopify store to a fulfilment partner that knows the UAE. Below: how it installs, what it syncs in both directions, how multi-store and POS scenarios fit, and how to disconnect cleanly if you ever need to.
How do I integrate Shopify with SamVertex?
Section titled “How do I integrate Shopify with SamVertex?”Install our official SamVertex app from the Shopify App Store, authorise the OAuth connection inside Shopify, and map your Shopify location to our Ras Al Khor warehouse. That is the whole setup, and most sellers complete it in under 10 minutes end to end. After mapping, your existing SKUs auto-link by SKU code; new SKUs link as you add them. The full walkthrough is in Shopify integration.
Do I need a developer to install the app?
Section titled “Do I need a developer to install the app?”No. The app is a one-click install from the Shopify App Store, no code, no API keys to copy and paste. Your account manager will walk you through the location mapping (us as a Shopify location), shipping zone setup (so checkout offers the right rates), and the inventory sync direction; the whole call is usually 15 minutes. If you do happen to have a developer and want webhook-level access for a custom flow, we expose that too.
What does the integration sync?
Section titled “What does the integration sync?”Orders (paid and pending), order status (cancellation, address change, refund trigger), fulfilment status (unfulfilled to delivered), tracking numbers, and inventory levels per SKU. Returns raised through Shopify also flow into our returns queue. Customer name, phone, and address are synced for delivery purposes only and are never reused for marketing or shared with any other seller. Detail in Shopify integration.
Is order sync real-time?
Section titled “Is order sync real-time?”Yes. Paid orders push from Shopify to our pick queue within seconds via Shopify webhooks. Cancellations propagate immediately, so a buyer who cancels within the first few minutes does not get a parcel anyway. Address changes flow live up until the parcel is on the dispatch dock; after that, the change is held and our team contacts the buyer. No batched imports, no scheduled syncs, no manual refresh button.
Does the app sync inventory?
Section titled “Does the app sync inventory?”Yes, in real time. Stock levels we record at our Ras Al Khor warehouse push to your mapped Shopify location continuously, so your storefront’s “in stock” badge reflects what is physically on the shelf. Inventory adjustments you make inside Shopify do not move physical stock (we are not a magic forklift); for adds and removals against our shelves, raise an inbound goods receipt or an adjustment ticket. Avoids the classic two-sources-of-truth bug.
Can I connect multiple Shopify stores?
Section titled “Can I connect multiple Shopify stores?”Yes. Each store installs the app separately and links to the same underlying SamVertex account. Stock can be shared across stores (one shelf, multiple storefronts pulling from it) or fully ring-fenced per store (separate inventory pools), configured per SKU. The shared model is common for sellers running a UAE storefront and a KSA storefront from the same inventory pool, with us shipping to UAE buyers directly and consolidating to KSA.
Do you support multi-location Shopify warehouses?
Section titled “Do you support multi-location Shopify warehouses?”Yes. If you run Shopify with multiple locations (us plus your own physical store, us plus another 3PL, us across two of our zones), we map cleanly as a single Shopify location. Shopify’s standard location routing logic decides which location fulfils each order based on your stock rules and priorities; the integration respects that decision and only picks orders Shopify routes to us. Useful during 3PL transitions where you want to wind down a previous warehouse over a few weeks.
Does fulfillment status flow back to Shopify?
Section titled “Does fulfillment status flow back to Shopify?”Yes. Each parcel moves through Shopify’s standard fulfilment lifecycle and the status updates push back from our system to Shopify in real time: unfulfilled, in progress (picked and packed), fulfilled (dispatched), delivered (driver close). Each status change updates the buyer-facing order page automatically and triggers Shopify’s own notification flows. Refunds initiated post-delivery follow the same path through your return policy.
Do tracking numbers reach the customer automatically?
Section titled “Do tracking numbers reach the customer automatically?”Yes. The tracking number is attached to the Shopify fulfilment object as soon as the parcel is dispatched from our warehouse, and Shopify then sends its standard “Your order is on the way” email and SMS to the buyer with the tracking link clickable. The link goes to your branded SamVertex tracking page (your store name and logo, not ours). More on the buyer experience in tracking.
Do you support Shopify POS orders?
Section titled “Do you support Shopify POS orders?”Shopify POS orders that you mark for fulfilment from our warehouse: yes, they flow through the same path as online orders. POS orders that are walk-out at your physical store (you hand the bag over the counter, transaction complete) do not touch us and should not be routed to our location. Mixed-mode orders (some line items walk-out, others ship from us) work fine; mark the line-items per fulfilment location and Shopify routes accordingly.
How do I disconnect or reconnect the app?
Section titled “How do I disconnect or reconnect the app?”Disconnect from your Shopify Admin under Apps; the integration stops immediately, in-flight orders complete, no data is deleted on our side. Reconnect by reinstalling the app from the App Store and re-authorising. We restore the previous SKU mapping, location mapping, and inventory link, so you do not have to set everything up again from scratch. Your COD ledger and historical reports remain intact through any disconnect-reconnect cycle.