FAQ

These are the questions our team answers every week, written down so you can find them at 2am. We run our own warehouse in Ras Al Khor, our own fleet across all seven Emirates, and our own COD reconciliation; everything below comes from how we actually operate, not a generic FAQ template. If we missed your question, chat with us on WhatsApp and we will add it.

Browse by topic

General About SamVertex, where we operate, how we onboard, and what makes us different.

Shipping Delivery times, coverage, cut-offs, tracking, and what happens on a failed delivery.

Cash on Delivery COD limits, fees, payouts, refusals, and how reconciliation works.

Returns The end-to-end return flow, who pays, what we inspect, and how restocking happens.

Shopify Installing the SamVertex Shopify app, syncing orders, inventory, and fulfilment status.

Freight from China Sea and air freight, lead times, customs, FBA direct shipping, and insurance.